Client Care & Floral Guarantee
At Sunshine Flowers Studio, every arrangement is individually designed and made to order using carefully selected seasonal flowers.
As flowers are natural and perishable, each arrangement is inherently unique. Subtle variations in color, shape, bloom size, and composition are part of the character of fresh floral design and are not considered defects.
Our Quality Guarantee
Every arrangement is prepared with care and delivered to meet our standards of quality, presentation, and design.
If your flowers arrive damaged, significantly compromised, or materially different from the arrangement ordered, please contact us within 24 hours of delivery.
Please include:
• Your order number
• A brief description of the concern
• Clear photographs of the arrangement
Our Client Care team will review the matter promptly and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, partial refund, or full refund.
Seasonal Availability & Substitutions
The availability of flowers and vessels may vary by season and market conditions.
When a particular flower, color, or vessel is unavailable, our designers may make a thoughtful substitution of equal or greater quality and value, while preserving the intended palette, style, balance, and overall character of the design.
Thoughtful substitutions are a natural part of bespoke floral design and do not constitute a defect when the overall quality and value of the arrangement are maintained.
Cancellations
Orders that have not yet entered sourcing or preparation may be eligible for cancellation.
Once flowers or materials have been sourced, purchased, conditioned, prepared, arranged, or dispatched, the order may become partially or fully non-refundable.
Cancellation eligibility is determined by the stage of preparation at the time the request is received.
Failed Delivery
Customers are responsible for providing complete and accurate delivery information.
Refunds are not guaranteed where delivery cannot be completed due to:
• Incorrect or incomplete address information
• Inaccessible properties
• Missing gate, building, apartment, or access instructions
• Recipient refusal
• Recipient unavailability where a safe delivery cannot be completed
• Other incorrect information provided at checkout
We will make reasonable efforts to contact the customer or recipient whenever possible.
If a second delivery attempt is required due to incorrect information, lack of access, or recipient unavailability, an additional delivery fee may apply.
Weddings, Events, Corporate & Bespoke Orders
Weddings, events, corporate installations, subscriptions, and other bespoke floral services may be governed by separate cancellation, payment, deposit, rescheduling, and refund terms.
Where applicable, these terms will be provided in the corresponding proposal, invoice, or service agreement and will take precedence for that specific order.