Delivery Policy

Last Updated: September 30, 2026

At Sunshine Flowers Studio, each arrangement is individually prepared and handled with care from our studio to its final destination.

Delivery availability, pricing, and timing vary by destination, order size, floral availability, and delivery capacity.

DELIVERY AREAS

We provide delivery throughout San Diego and selected surrounding areas of San Diego County.

Availability and delivery charges are determined by the delivery ZIP code and are displayed or confirmed before the order is completed.

Certain extended delivery areas may require additional notice or may not be available for same-day service.

DELIVERY PRICING

Delivery charges vary by location and may include:

• Local Delivery — from $20
• Extended Delivery — from $30
• Additional Extended Areas — priced according to distance and delivery requirements

The applicable delivery charge will be displayed at checkout or confirmed before payment for custom orders.

Applicable sales tax will be calculated and added at checkout in accordance with California law.

SAME-DAY DELIVERY

Same-day delivery may be available for eligible orders, subject to floral inventory, destination, preparation requirements, and delivery capacity.

Where offered, the applicable same-day ordering cutoff will be displayed on the website or confirmed at the time of ordering.

Same-day delivery is not guaranteed until the order has been accepted and confirmed.

For time-sensitive deliveries, we recommend ordering as early as possible.

DELIVERY TIMES

Requested delivery dates and times are treated as preferred delivery windows unless a specific guaranteed delivery service has been expressly confirmed by Sunshine Flowers Studio.

We make reasonable efforts to deliver within the selected or agreed timeframe. However, delivery times may be affected by circumstances outside our reasonable control, including traffic, weather, road closures, building access restrictions, security procedures, major events, emergencies, and other unexpected conditions.

A requested delivery time does not constitute a guaranteed delivery time unless expressly stated otherwise in writing.

RECIPIENT AVAILABILITY

If the recipient is unavailable at the time of delivery, our delivery team may, when reasonable and safe:

• Contact the recipient or purchaser
• Leave the arrangement with a concierge, receptionist, front desk, security desk, or other authorized person
• Leave the arrangement in a reasonably safe and suitable location, when appropriate

The appropriate delivery method will depend on the property, weather, security, access, and other conditions present at the time of delivery.

We are not required to leave flowers unattended when, in our reasonable judgment, doing so could expose the arrangement to theft, damage, excessive heat, weather, or other unsuitable conditions.

HOSPITALS, HOTELS, OFFICES & GATED PROPERTIES

Deliveries to hospitals, hotels, office buildings, gated communities, secured residences, and similar locations may be subject to the property’s individual access and acceptance procedures.

Customers are responsible for providing any information reasonably necessary to complete delivery, including room numbers, department information, gate codes, building instructions, recipient telephone numbers, or other access details where applicable.

Delivery to a property’s reception desk, concierge, security desk, mailroom, or other authorized receiving point may constitute completed delivery when direct access to the recipient is unavailable or restricted.

ACCURATE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, delivery address, ZIP code, unit or suite number where applicable, contact information when requested, and any necessary access instructions.

Incorrect, incomplete, or outdated information may result in a delay or unsuccessful delivery.
If redelivery is required because of incorrect information, recipient unavailability, or inability to access the delivery location, an additional delivery charge may apply.

UNSUCCESSFUL DELIVERY & REDELIVERY

If delivery cannot reasonably be completed, we may contact the purchaser or recipient to determine an appropriate next step.

Depending on the circumstances, the arrangement may be returned to the studio and redelivery may be scheduled.

Additional delivery charges may apply.

Because flowers are perishable and prepared specifically for each order, an unsuccessful delivery caused by incorrect customer-provided information, recipient refusal, recipient unavailability, or inaccessible premises does not automatically qualify for a refund.

Please refer to our Client Care & Floral Guarantee for additional information regarding refunds and resolutions.

EXTENDED DELIVERY AREAS

More distant destinations may require advance ordering and additional delivery time.

Availability and estimated timing may be affected by distance, traffic, bridge or border-area traffic, weather, events, road conditions, and other circumstances beyond our reasonable control.

Any applicable additional delivery charge will be disclosed before the order is completed.

FLORAL CARE AFTER DELIVERY

Fresh flowers are perishable and sensitive to temperature, sunlight, and environmental conditions.

Once an arrangement has been successfully delivered to the recipient, an authorized receiving person, or another location permitted under this Delivery Policy, proper care and storage become important to maintaining its condition.

For best results, please follow our Flower Care recommendations.

CUSTOM, WEDDING & EVENT DELIVERIES

Weddings, events, corporate installations, large-scale orders, subscriptions, and other bespoke services may be subject to separate delivery, setup, installation, timing, access, and service terms.

Where separate terms are included in a proposal, invoice, or service agreement, those terms will govern that particular service in the event of a conflict with this general Delivery Policy.

STUDIO INFORMATION

Sunshine Flowers Studio is operated by Sunshine Flowers LLC
San Diego, California

For questions regarding an existing delivery, please contact our Client Care team and include your order number.